*Prices quoted on this site are subject to change. Check with the individual stores.
**Please note that we are a directory, not a retailer and that any transactions you enter into are with the individual store and not with Retail Therapy Online.
2. Know who you're dealing with: get the seller's phone number and postal address.
3. Be aware of terms and conditions: check payment and delivery details.
4. Keep records of what you order.
5. EU law protects you against fraudulent use of your payment card in EU transactions: credit cards give you extra protection.
6. Only give your payment card details over a secure connection, and never by email: never disclose your PIN to anyone, and NEVER send it over the internet.
7. You usually have at least 7 days to cancel an order and request a refund from an EU retailer.
8. Check your payment card statement carefully: you have at least 90 days to report a suspect transaction.
9. When you buy goods online from outside the EU: you are an importer and may be liable to pay any Customs Duty and VAT; err on the side of caution as it may be difficult to seek redress if problems arise.
10. If you have a problem, contact the seller then, if you need to, the payment card company, local Trading Standards Office and any 'trustmark' organisation the seller is registered with.
